aq999 Terms and Conditions

General Information and Definitions

These terms and conditions set out the rules for using the aq999 platform ("platform", "site"). "You" or "user" refers to any person browsing this site or holding a registered account. "We" or "platform" refers to the entity operating aq999.

Below are definitions of some key terms used in this document:

• Account: A user's own registered profile through which they can access the platform's services.
• Bet: The act of placing money on any game, slot, cricket or sports event.
• Balance: The total amount of funds currently held in an account.
• Bonus: Extra balance granted by aq999, which can be withdrawn after meeting specified conditions.
• Wagering Requirement: The set number of times the bonus amount must be wagered before it can be withdrawn.

Accessing this platform or using any of its services means you have read these terms and conditions in full and agree to them. If you do not agree with any part of these terms, please stop using this site.

Eligibility and Account Registration

2.1 Age Requirement

2.2 Registration Requirements

When creating an account you must provide the following accurate and complete information:

• Full name (as on your national ID card)
• Date of birth (verifiable)
• Active mobile number (Bangladeshi)
• Valid email address
• Preferred payment method details

Each person may open only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and all balances and bonuses will be cancelled.

2.3 Identity Verification (KYC)

aq999 may at any time request your government-issued ID, birth certificate or other relevant documents for identity verification. Withdrawals may be temporarily held until verification is complete. This process is necessary to protect the platform's security and the interests of all users.

Account Security and Responsibility

3.1 Protecting Your Login Details

It is your responsibility to keep your account username and password completely confidential. Sharing login details with any third party is prohibited. You are responsible for all activity carried out on your account, unless you immediately notify our support team of any unauthorised access.

3.2 Suspicious Activity

If you notice any unauthorised access to your account or any suspicious transaction, contact aq999 immediately via 24/7 live chat or email. If you do not report it in time, the platform will not be held responsible for any resulting loss.

3.3 Account Transfer Prohibited

Selling, transferring or giving access to any account to another person is strictly prohibited. If such activity is detected, the accounts of both parties will be closed.

Deposits and Withdrawals

4.1 Deposit Methods and Limits

The following payment methods are currently accepted for deposits on aq999: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks). The minimum deposit amount for each method is ৳100.

4.2 Withdrawal Methods and Processing Time

The same methods apply for withdrawals: bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳500. Requests are generally processed within 30 minutes to 3 hours.

4.3 Payment Verification

aq999 requires that the payment method used for deposits and the method chosen for withdrawals belong to the same account holder. Sending or receiving payments in a third party's name is not permitted. In such cases the transaction may be held and additional verification will apply.

Bonuses and Promotions

5.1 Welcome Bonus

A 200% bonus is available on your first deposit at aq999, up to a maximum of ৳5,000. Before this bonus can be withdrawn, the bonus amount must be wagered 15 times. For example, a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000; in this case a total of ৳2,000 × 15 = ৳30,000 must be wagered before the bonus can be withdrawn.

5.2 Bonus Usage Conditions

• The welcome bonus applies only once per account.
• Bonuses may only be used on games and bets approved by aq999.
• Winnings earned through a bonus must have their wagering requirement fully completed before they can be withdrawn.
• If a game has restrictions on bonus use, bets placed with a bonus on that game will not count towards the wagering requirement.
• A bonus is not cash — the bonus amount cannot be withdrawn directly.

5.3 Other Promotions

aq999 may from time to time offer various promotions and special offers. Each such promotion has its own terms, which are set out in detail on the promotions page. In the event of any dispute, the specific terms of that promotion will apply.

Betting and Game Rules

6.1 Validity of Bets

A bet is considered valid only when it has been properly confirmed in the platform's system. aq999 is not responsible for any bet that is not confirmed due to a network or technical error. It is your responsibility to ensure your internet connection and device are working properly when placing a bet.

6.2 Cancellations and Changes

A bet that has already been confirmed generally cannot be changed or cancelled. However, if the relevant event or game is cancelled for any reason, the amount wagered on that bet will be refunded.

6.3 Cricket and Sports Betting

Bets on BPL, IPL, T20 World Cup or any other cricket and sports events are settled after the official result is published. If a match is abandoned or rescheduled, the applicable rules will be stated in that event's details.

6.4 Live Casino and Slot Games

In live casino and slot games, the result of each round is determined by a random number generator (RNG) or a real dealer. If a round's result is affected by a technical error, that round may be cancelled and the amount wagered refunded.

Prohibited Activities

The following activities are strictly prohibited on aq999:

• Creating or operating multiple accounts
• Registering using a false identity or someone else's identity
• Placing strategic bets to exploit bonus terms ("bonus abuse")
• Attempting to hack the platform's software or games or gain unauthorised access
• Placing bets using automated software or bots
• Using the platform for money laundering
• Attempting to gain unauthorised access to another user's account
• Taking part in coordinated fraudulent activity against the platform

If any of these prohibited activities is detected, aq999 reserves the right to immediately close the relevant account and forfeit the balance. Legal action may also be taken if necessary.

Limitation of Liability

8.1 Technical Disruptions

aq999 uses the highest quality technology to provide uninterrupted service. However, the platform's liability for temporary disruptions caused by internet disconnection, server maintenance or unavoidable technical issues is limited. In such situations, please contact the support team regarding any affected bets.

8.2 Third-Party Services

aq999 uses the services of various game studios (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe) and payment providers. aq999 is not directly responsible for errors or delays arising from these third parties' own systems. However, we will assist in liaising with the relevant party.

8.3 Wins and Losses

There is a risk of financial loss in gambling or betting. Every bet is placed at your own discretion. The platform does not guarantee the outcome of any bet. aq999 is not responsible in any way for losses incurred through gambling.

Privacy and Data Protection

aq999 is fully committed to protecting your personal information. Information provided at registration is used only for account management, identity verification and payment processing. Our Privacy Policy explains in detail how your information is collected, stored and used.

The site uses SSL encryption technology, which keeps all your transactions and personal information secure. Personal information is not sold or distributed to third parties, except where required by law.

Responsible Gambling

aq999 believes that gambling is a form of entertainment, not a path to financial gain. Our Responsible Gaming Guide provides detailed advice on keeping your gambling habits in check.

You can apply the following limits to your own account — contact our support team:

• Deposit limit: Set a maximum daily, weekly or monthly deposit amount.
• Session limit: Set a time limit for continuous play.
• Temporary break: Suspend your account for a set period of time.
• Self-exclusion: Request that your account be closed entirely for an extended period.

If you notice any signs of gambling addiction, please seek professional help. aq999 always supports responsible gambling.

Account Closure and Suspension

11.1 Closure at the User's Request

You may close your account at any time by notifying our support team. You will be given the opportunity to withdraw your balance before closure, provided there are no pending wagering requirements.

11.2 Suspension or Closure by the Platform

aq999 may suspend or permanently close any account without prior notice for the following reasons:

• Any breach of these terms and conditions
• Failure to cooperate with identity verification
• Fraudulent or suspicious activity
• Prolonged inactivity on the account
• Due to legal obligations

11.3 Forfeiture

In the event of a rule violation, in addition to account closure, all bonuses and winnings earned from bonuses may be forfeited. A decision on returning the original deposit is made subject to verification of its legitimacy.

Changes to Terms & Contact

12.1 Right to Change Terms

aq999 reserves the right to change these terms and conditions at any time. Users will be notified of any changes via the site's notification section or directly by email. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

12.2 Dispute Resolution

If you have a complaint or dispute, please contact the aq999 support team first. We provide assistance 24/7 in both Bengali and English via live chat and email. The issue must be reported within 30 days of the relevant date, otherwise subsequent claims may not be considered.

12.3 Contact

If you have questions about these terms or any matter related to aq999, contact our support team directly via live chat or email. You will also find answers to many questions in the Frequently Asked Questions (FAQ) section. To learn more about the platform and its services, read our About Us page.