aq999 Responsible Gaming
Stay safe and well
Gaming is for enjoyment — not a way to solve life's problems. aq999 wants every player to play with awareness and within their means.
Gaming is for enjoyment, not a way to cope with stress
At aq999, we believe online casino and sports betting is a form of entertainment — much like watching a film or going to a cricket match. But when gaming turns into a habit that starts to have a negative effect on daily life, that is a concern.
Our Terms and Conditions clearly state that aq999 is for adults only — you must be at least 21 years old. If someone registers in breach of this age requirement, we reserve the right to close their account.
Many players ask what problem gambling actually is and how to recognise it. Answers to common questions on this topic are available in our FAQ section. In short: if you find yourself unable to stop playing despite trying, placing more bets to chase money you have lost, or hiding your gambling from family — it is time to seek help.
Responsible gaming means setting your own limits. Decide in advance how much time and money you will spend on gaming, and stick to that decision.
aq999's commitment
We place player safety above business interests. That is why our platform offers deposit limit setting, cooling-off periods, and full self-exclusion. Our support team is ready to help in Bengali and English, seven days a week, twenty-four hours a day.
Age limits are strictly enforced
All casino games, slots, live casino, and sports betting at aq999 are for players aged 21 and above only. We verify ages to protect minors, and we ask parents and guardians to keep young people away from this platform. If you know that someone underage is using this site, please notify our support team immediately.
Tools to keep yourself safe
aq999 provides several tools to help players stay in control of their gaming. These tools can be activated directly from your account settings or through 24/7 live chat.
Deposit limits
Set your own daily, weekly, or monthly maximum deposit amount. Once a limit is lowered, it takes effect immediately; raising it is subject to a set waiting period.
Time limits
Set a daily time limit for how long you spend on the platform. When the set time is reached, a warning will appear and your session will end.
Cooling-off period
If you want to take a short break, you can request a temporary account suspension of between 1 day and 6 weeks. You will not be able to log in during this time.
Self-exclusion
If you feel you need to stop gaming, choose long-term self-exclusion. Once activated, your account cannot be reopened before the specified period ends.
Activity history
You can view a full record of your deposits, withdrawals, betting activity, and time spent at any time from your account. It is a straightforward way to understand your own habits.
Contact the support team
To activate or change any limit, speak to us in Bengali via 24/7 live chat or send us an email. The support team handles all requests with full confidentiality.
Request a limit
Fill in this form to send a limit request to the support team — the team will apply the change to your account promptly.
A few things to keep in mind
- Set a budget before you play and do not go beyond it.
- Stop chasing losses by placing more bets.
- Do not play when you are tired, emotionally distressed, or under the influence of alcohol.
- Never treat gaming as a way to earn money.
- Do not bet with money meant for bills or food.
- Take regular breaks and spend time on other interests.
Recognise the warning signs of a problem
Problem gambling does not appear suddenly — it develops gradually. If you notice the signs below in yourself or someone close to you, take it seriously.
- Money needed for essential expenses is being spent on gaming
- You are borrowing money or selling assets to play
- You are hiding financial matters from your family
- You keep coming back to try to recover losses
- You are trying to stop playing but cannot
- Thoughts about gaming are constantly on your mind
- Your interest in work, studies, or relationships is declining
- The time or amount you spend on gaming keeps increasing
- You feel excessive anger or frustration when you lose
- You feel restless or anxious when you cannot play
- You are playing to escape loneliness or low mood
- Your sleep or eating habits are changing
If several of the signs above apply to you, that is not a weakness — it is a health issue for which seeking help is important. Ways to get support are listed below.
Where to get help
Acknowledging a problem takes courage. It is not too late to ask for help — choose whichever of the options below works best for you.
aq999 live chat
Speak directly with our support team in Bengali — 24 hours a day, 7 days a week. Immediate help is available for account limits, cooling-off periods, and self-exclusion.
Contact by email
If you prefer writing, send us the details by email. Our support team replies in Bengali and English and keeps your information confidential.
Family and friends
Talk openly with a trusted family member or friend. Support from someone close can make a real difference in getting through a problem — you do not have to face it alone.
Professional counselling
See a mental health professional or addiction specialist. Several hospitals and NGOs in Bangladesh offer this service. Seeking help for yourself is not a weakness — it is a sound decision.
How family members can help
If you think someone in your family has a problem with gambling, talk to them openly rather than placing blame. Express concern instead of anger or criticism, and encourage them to seek professional help. The aq999 support team will also speak with family members — if you want to know how to request that limits be placed on someone's account, ask us on live chat.
Our Privacy Policy explains in detail how we keep players' personal information secure and how we provide support in sensitive situations.
Quick support
- 24/7 live chat — available once you log in to your account
- Email support — in Bengali and English
- Professional counsellor — nearest hospital or NGO
- Self-exclusion — from account settings
aq999's commitment to responsibility
aq999 has always believed that building a healthy and sustainable gaming environment is not only the player's responsibility — it is also the platform's. That is why we review our policies regularly and keep responsible gaming at the centre of our business decisions.
Our support team is trained to actively offer help when they notice signs of a problem in a player. If a player asks to have a limit activated, we do it without question.
You can find detailed information about aq999 covering how we operate and the policies we follow to protect players' interests. Transparency and trustworthiness are the foundation of our service.
Remember: enjoy gaming for as long as it brings you pleasure as entertainment. The moment it feels like pressure rather than enjoyment, stop and seek help.
The principles behind our policy
- The 21+ age limit is strictly enforced
- Accounts belonging to minors are closed immediately
- Self-exclusion requests are acted on without question
- The support team proactively reaches out when signs of problem gambling are observed
- Player information is kept fully confidential
- The support team speaks Bengali, 24 hours a day
Questions about responsible gaming
Answers to the most frequently asked questions are below.