aq999 Privacy Policy
Your personal information is very important to us. This policy describes how aq999 collects, uses, and keeps your information secure.
Introduction and Scope
This privacy policy ("Policy") applies to the aq999 platform's website, mobile application, and all related services. When you register on aq999, use your account, or use any of our services, you agree to the terms of this policy.
aq999 treats user privacy as its top priority. We believe you should have full control over your personal information, and our data management practices are built with that goal in mind.
You will be notified of any changes to this policy by posting the update on the website. Continued use of the service after a change is made will be considered your acceptance of that change.
What Information We Collect
aq999 collects various types of information to operate its services. This information is used to create and manage your account, process transactions, and ensure security.
Personal Identification Information
We collect the following information during account registration:
- Full name and date of birth (for age verification — confirming 21+ age)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Mailing address (if required)
- Username and password (stored in encrypted form)
Financial Transaction Information
We collect payment-related information for deposits and withdrawals. Transactions on our platform are processed via bKash, Nagad, Rocket, and bank transfer. Records of these transactions are stored on secure servers.
- Payment method details (mobile banking number or partial bank account information)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Technical Information
When you use the aq999 platform, some technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Session duration and page visit data
- Information collected through cookies and similar tracking technologies
- App usage logs (for both Android and iOS versions)
Purpose of Data Use
aq999 uses collected information only for specific and legitimate purposes. Your information is not used for any unauthorised purpose.
Account and Service Management
- Completing the account registration and verification process
- Login and security verification (including OTP)
- Processing deposits and withdrawals
- Providing bonuses, promotions, and VIP benefits
- Managing gaming and betting activities
Customer Support and Communication
Our 24/7 live chat and email support team resolves your issues in Bengali and English. This may require access to your account information.
- Responding to support requests and resolving issues
- Sending important service updates and security notifications
- Informing you about relevant promotions and offers
Security and Fraud Prevention
Information is analysed to maintain platform security and prevent illegal activity. This includes detecting suspicious transactions, preventing account hacking, and combating money laundering.
Service Improvement and Analysis
- Improving platform performance and user experience
- Making decisions about adding new games and features
- Identifying and resolving technical issues
Data Storage and Security
aq999 uses industry-standard security technology to keep your information safe. Our servers and data centres are protected with SSL encryption.
Data Protection Methods
- 256-bit SSL encryption used for all data transmission
- Passwords stored using hashing and encryption
- Restricted access controls — only authorised staff can view data
- Regular security audits and updates
- Firewall and intrusion detection systems
Data Retention Period
Your information is retained for as long as your account is active and for the period required by legal obligations. After a request to close your account, data is deleted once the applicable legal retention period has passed.
Sharing Data with Third Parties
aq999 never sells your personal information or shares it with third parties for advertising purposes. However, information may be shared in certain specific cases to provide services.
Payment Processors
Transaction information necessary to complete payment services such as bKash, Nagad, Rocket, and bank transfer is shared with the relevant financial institutions. Only the minimum information needed to complete the transaction is shared.
Game Providers
Game studios such as Pragmatic Play, Evolution, JILI, PG Soft, and Spribe receive applicable user identification information to manage gameplay. This information is not used for any purpose other than providing game services.
Legal Obligations
Relevant information may be provided to comply with valid orders from courts or government authorities, or to assist in investigations of fraud and illegal activity. Legal procedures are always followed in such cases.
Cookies and Tracking Technology
aq999 uses cookies and similar technologies to operate the website and app. Cookies are small text files stored on your device that help improve your browsing experience.
Types of Cookies and Their Use
- Essential Cookies: Required for maintaining login sessions, security verification, and payment processing.
- Functional Cookies: Used to remember your language preference, game settings, and personalised experience.
- Analytics Cookies: Used to understand platform usage patterns — this data is analysed in aggregate, not individually.
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
Your Rights and Options
As an aq999 user, you have certain important rights regarding your personal information.
Right to Access and Correct Information
You can log in to your account at any time to view and update your stored personal information. Changing important details such as name or date of birth may require identity verification.
Request to Delete Information
After closing your account, you may request that your information be deleted. However, records of financial transactions must be retained for a specified period as required by legal obligations.
Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can cancel your subscription through account settings or by contacting the support team. However, important account-related notifications will continue to be sent.
Protecting Minors' Data
aq999 is a service for adults and registration by anyone under 21 is strictly prohibited. We do not knowingly collect information from any minor.
National ID information is used to verify age at registration. If we have reason to believe that a minor's information has been collected, that account will be closed immediately and the collected information will be deleted.
For more information about responsible gaming and the protection of minors, please read our Responsible Gaming Guidelines.
International Data Transfer
aq999 provides services using servers located in various countries around the world. This means your information may be transferred to and stored internationally.
The standards of this privacy policy are maintained in any international data transfer, and appropriate technical and administrative measures are taken to protect data. Our service partners are also contractually bound to ensure the same standard of data protection.
Policy Changes and Contact
aq999 may update this privacy policy as needed. For significant changes, you will be notified by email to your registered address or via app notification. The updated version of the policy will take effect from the date it is published on the website.
Contact Methods
If you have any questions or concerns about this privacy policy, please contact us:
- 24/7 Live Chat: Instant support in Bengali or English via the chat button on the website
- Email: [email protected]
To learn more about us and get an overview of our operations, visit our About Us page.